Important questions and answers (FAQ) about BIOFACH

Do I have to be a trade visitor to be able to visit BIOFACH?

Unfortunately, the exhibition is not open to the public on any day. BIOFACH is a pure trade fair, to which only trade visitors from the corresponding industries are admitted. This enables us to secure the quality of the offer for visitors and exhibitors.

Read more about this in the section on admission requirements and proof of eligibility .

Are children admitted to BIOFACH?

Infants and children under the age of 12 gain entrance to the fair free of charge. From the age of 13, a one-day ticket can be purchased at a reduced rate. Teenagers from the age of 16 have to prove their eligibility as trade visitors, e.g. as an apprentice in an admissible sector of economy.

Students from admissible sectors of economy can purchase tickets at a reduced rate. Please contact our VisitorService: send enquiry

As a visitor, you can have your children over three looked after in the exhibition nursery in NCC Mitte (room Basel). Trained childcare staff await your children and have lots of toys ready.

Can I bring my pet with me to BIOFACH?

At BIOFACH it is not allowed to bring pets for hygienic reasons, as it is a food fair. Guide dogs are, of course, an exception to this rule.

Can I bring a trolley or a carrying case with me to BIOFACH?

No, no trolleys or carrying cases are allowed at the exhibition venue during BIOFACH. Please leave your trolley / carrying case at the coat check at a charge of EUR 2 each.

What address shall I enter in my navigation system?

You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address:"Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".

Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?

There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 9 during BIOFACH. You can receive information by telephone at +49 9 11 86 06-0. Parking spaces for disabled people are located near the entrances.

Are there pitches for caravans?

Within walking distance of the exhibition centre, there is a camp site, at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.

Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?

No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport. You can find further information on this in our travel tips.

Are there lockers at the exhibition venue?

Yes, there are lockers in the entrance areas "Mitte" and "Ost". Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.

Trolleys and suitcases can also be handed in at the coat check at a charge of EUR 2 each.

Can I use WiFi at the exhibition venue?

As a visitor of BIOFACH, you are online free of charge throughout the exhibition venue.

We also offer high speed WiFi access for the sending and use of larger quantities of data. For EUR 5 per hour with minute-based billing or for a whole day for EUR 25, depending on your requirements.

Where can I find a restaurant at the exhibition venue?

Our new restaurant Behaims with Franconian specialities is located in the entrance area of NCC Mitte. The following restaurants are also open for BIOFACH: Süd (hall 4/5), Nord (hall 8/9). The restaurant "Toscano" is located in the passageway between halls 5 and 6, the restaurant "Vasco da Gama" in NCC Ost, level 1. You can also find cafés below the Brüssel room in NCC Mitte as well as below the escalator in NNC Ost. Moreover, the caferterias in our service areas Service 1, Service1/2, Service 4/5, Service 6/7, Service 9 and our barbecue-sites between 2 and 4, 7 and 8 are at your disposal.

In our floor plan , you can find the locations of cafés, restaurants and all the exhibition's other facilities.

Where can I charge my mobile at the exhibition venue?

You can use chargers in the Business Lounge between halls 4 and 5 for no charge.

Whom should I contact if I have lost something?

Please contact our colleagues from the Facility Service in the entrance area of Service Center Mitte.

Can I buy something at BIOFACH?

No, there are no direct sales.

How to travel barrier-free?

Barrier-free access by public transport and rail

You can get from the main station to the exhibition centre in about 8 minutes by underground. All underground stations are at least equipped with a lift that goes directly from platform level.

• Information for subway, bus, tram
• Information for S-Bahn
  Service-Telefon VGN: +49 9 11 27 07 50
• Mobility Service Centre
  Service-Telefon: +49 1 80 6 51 25 12

By plane

The Albrecht Dürer Airport has had it as a major objective to enable people with disabilities to travel completely without barriers. All services at the airport at a glance:

Barrier-free travel
T +49 9 11 9 37 00
E-Mail: information@airport-nuernberg.de

Taxi station

Nuremberg has some transport services with specially equipped vehicles. For enquiries, please call Nuremberg's central taxi station directly: +49 9 11 1 94 10

Which services provides the exhibition center?

Parking at the exhibition centre

By displaying a valid disabled parking permit, you can park for free near the entrance to our VIP car park
Overview map

Lifts

Our entire fairground is accessible. Facilities at higher levels can be easily reached via our lifts.

Operation Center: First aid and medical support, police

In our Operation Centre near the central entrance, you will find a first aid station run by the BRK (Bavarian Red Cross), police and freely accessible bathroom facilities.
In the event of an emergency at the exhibition centre, our SecurityControlUnit is available to help. Emergency number: +49 911 8606 7000

Restrooms

Washrooms and toilets are located at the Central (Operation Centre), East and West entrances, in all service areas between the halls and at NCC East. The wheelchair-accessible sanitary facilities on the exhibition grounds are freely available.

Free wheelchair hire

You have the option of borrowing a wheelchair for your visit from BRK.

• Normal wheelchair, free on presentation of ID card
• Electric wheelchair, 1st day € 100.00, each additional day € 50.00.

Please contact the BRK at least 14 days before visit. For more short-notice enquiries, please telephone BRK directly.
E-Mail: messe@kvnuernberg-stadt.brk.de
T +49 9 11 86 06-62 09

Handover location at the exhibition centre can be agreed with BRK on a case-by-case basis.

Telephone numbers for BRK at the exhibition centre

Depending on the event, BRK will be present at the following stations:
Operation Center: +49 9 11 86 06-61 56
NCC West: +49 9 11 86 06-67 56
NCC Ost: +49 9 11 86 06-69 56
Frankenhalle: +49 9 11 86 06-63 56

Visiting with accompanying persons

If you are dependent on an accompanying person during your visit to the exhibition, he/she is entitled to free admission upon presentation of your disabled pass.

Guide dogs

Guide dogs are of course allowed.

Where can I get information about exhibitors and products?

In a digitalized world, online media is the most important source of information whilst preparing to visit a trade fair. The demand for printed catalogues has steadily decreased over the last few years. As such, and out of environmental consideration, we shall no longer publish a printed catalogue.

Under Exhibitors & Products, you can find out all about the exhibiting companies and can download the latest list of exhibitors.

How do I get an entrance ticket for BIOFACH?

Advance sales take place online. Register and provide evidence of your eligibility by 07 February 2017 in our TicketShop and purchase your entrance ticket in advance.

Of course, you can also purchase your entrance ticket on-site, upon presenting your proof of eligibility.

In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.

I cannot find my ticket anymore. What can I do?

Please log into your user account in our Online TicketShop. You will find your ticket under “Your Orders” for re-printing.

Can I use the public transport in Nuremberg with my exhibition ticket?

Yes, you can use the public transport with your ticket. On your e-ticket, you can find the transport ticket which entitles you to use the Nuremberg local public transport network.

Tickets which are purchased on site at the entrance as well as vouchers do NOT include local public transportation.

Why does the online TicketShop close before the start of the exhibition?

The proof of eligibility must be checked manually. So that you can receive your ticket on time for BIOFACH, the ordering process must be completed a couple of days before the start of the exhibition.

I have received a voucher from an exhibitor – do I also have to prove my eligibility as a trade visitor?

The receipt of a voucher does not serve as proof of eligibility as a trade visitor. Here, you can receive an overview of the admission requirements: proof of eligibility.

Can I redeem my voucher code on-site?

No, redeeming a voucher is only possible online in our TicketShop. Register and confirm your order by clicking the button “Register now”. You will receive an e-mail with your e-ticket which you can then print out.

Should you be unable to register online, please contact Visitor Service: send enquiry or telephone +49 9 11 86 06–49 09.

Is my voucher (print voucher or electronic voucher code) valid for one or more days?

Your voucher is equivalent to a one-day ticket.

Why does the online VoucherShop close before the fair starts?

Every proof of eligibility is being checked manually - this may take some days. In order to ensure that the order can be processed in time and you receive your e-ticket, the online VoucherShop ends before the exhibition starts.

Where can I get a visa for my exhibition visit?

Our international representatives are happy to help. If there is no international representative in your country, please contact the VisitorService.

Please note the mail decree of the Federal Foreign Office of 24.07.2013:

In the future, you can generally dispense with the invitation letter from the exhibition companies in the accompanying documents for a visa application. Please clarify with the embassy / the consulate in your country whether an invitation letter from us is necessary.

With my entrance ticket/my voucher for BIOFACH, can I also visit VIVANESS?

Yes, your entrance ticket for BIOFACH is also valid for VIVANESS.